1 Hour: Within one hour from notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service.
4 Hours: Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services, EVEN AFTER HOURS!
8 Hours: Within eight business hours of on-site arrival, a verbal briefing of the restoration plan will be communicated to the appropraite person (this may be the customer, the person responsible for billing, or the insurance adjuster).